Refund & Cancellation Policy

CANCELLATION POLICY

At Renewed Skin Aesthetics, we operate on a strict cancellation policy. While we welcome any patient/customer to cancel a treatment if necessary, anything cancelled within 48 hours of the treatment time will incur a cancellation fee.

This is a sliding scale as detailed below:

• WITHIN 48 HOURS – 25% treatment cost fee
• WITHIN 24 HOURS – 50% treatment cost fee
• ON THE DAY OF TREATMENT – 75% treatment cost fee

REFUND POLICY

All service sales are final, with no refunds. Refunds may be given only when there is an approved medical condition, such as pregnancy. Medical proof will be required.
All skincare products supplied on site are non-refundable once purchased and taken off-site, opened, and used.

Facial Aesthetics:
Facial Aesthetics treatments such as anti-wrinkle treatments, dermal fillers are non-refundable once the treatment has been undertaken. The list is not exclusive.

The consent forms for these aesthetics treatments clearly state that there is no guarantee of a satisfactory or pleasing result.

Our experience aesthetics practitioners will be using their experience and clinical insight to provide the best possible treatment result to the best of their ability. We constantly strive to improve patient satisfaction.
A ‘top-up” anti-wrinkle treatment may be offered at the clinician’s discretion, but this should not be taken as an expectation. Our aim is for service users to be delighted with their results; however, we are also cautious about managing expectations, hence the thorough pre-treatment consultation.

There is no “top-up” of dermal fillers/augmentation, and any further necessary treatment will naturally need to be paid for.

Any adverse issues relating to facial aesthetics work undertaken at Renewed Skin Aesthetics needs to be highlighted and reviewed with a face-to-face review consultation with the treating clinician within a maximum of six months since having had the work done.

In this timeframe, we will be sympathetic to the issues raised. We will be aiming to correct any deficiencies and leave our patients delighted with their results with their expectations met or bettered.

We are not obliged to correct non Renewed Skin Aesthetic practitioners’ work and do not review patients who present more than six months after their treatment with us, especially if they have previously failed to bring any concerns to our attention.

In this circumstance, we cannot verify the subsequent facial aesthetics history of the patient, and our medical team has determined that six months is a reasonable timescale to have highlighted any concerns to us. This national clinic policy is resolute and is in line with sound facial aesthetics practices and recommendations. This policy is clearly stated in the patient reading material pre-treatment and the consent form.

HYALASE filler dissolver costs £150 and may or may not be offered. This is at the sole clinical discretion of the treating clinician.

GIFT VOUCHERS

Gift vouchers are available for all clinic treatments and are not redeemable if lost, stolen or damaged.

• Gift Vouchers expire 6 months after the purchase date.
• Gift voucher sales are final, with no refunds.
• Gift vouchers cannot be exchanged for cash.
• Change is not given on purchases that cost less than the value of the voucher presented.